Get Help from Bella — The City’s Virtual Assistant
Bella is the City of Mission Viejo’s virtual assistant. She can help you find information about City services, programs, permits, events, and other commonly requested topics. You can ask questions in plain language, and Bella will guide you to the right information quickly.
Bella uses publicly available information from the City’s website to provide answers and links to relevant pages. This service is available 24 hours a day to help residents, businesses, and visitors access City information more efficiently.
How to Use the Virtual Assistant
- Type your question in the chat box using full sentences and keywords.
- You can ask follow-up questions to refine your search.
- Click on links provided in the responses to view official City information.
- If Bella cannot answer your question, she will help direct you to the appropriate department or contact method.
Important Information About This Service
Bella provides general information based on publicly available content from the City’s website. Responses are informational and may not reflect the most recent policy or legal requirements. For official decisions, permits, or urgent matters, please contact the appropriate City department directly.
This service is not monitored for emergencies.